Service Types

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Microsoft Teams Direct Routing SaaS Solution: Microsoft Teams Direct Routing enables enterprises to connect their Teams deployment and contact centers or legacy voice platforms to the PSTN or SIP trunk providers via a certified session border controller (SBC). Customers implementing Teams Direct Routing can either use their Service Provider's SIP Trunk or IP-PBX or they can adopt a bring-your-own-carrier (BYOC) approach to benefit from existing customer-carrier agreements. It also facilitates co-existence with legacy voice, UC and contact center platforms as enterprises migrate to cloud-based solutions.

For more information, see here

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Zoom Phone Provider Exchange: Live Platform is a white-label, multi-tenant SaaS solution that enables service providers to rapidly onboard their customers to Zoom Phone Bring Your Own Carrier (BYOC). The service accelerates the integration and onboarding of new service providers and enables them to become Zoom Phone Provider Exchange partners. For more information, see here.

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Cisco Webex Calling: Enables service providers to rapidly onboard their customers to Webex Calling and enables them to become certified Webex Calling partners. Webex Calling customers can then easily connect to their service provider’s PSTN or SIP trunk and contact center services.

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Device Manager: A powerful lifecycle management tool for IP phones and EPOS and Jabra headsets and speakers. For more information, see here.

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Voice Recording (Interaction Insights): A fully secured, intelligent enterprise compliance-recording solution that empowers organizations to effortlessly capture, index and ensure the quality of all customer and internal interactions, spanning external and internal communication channels. For Microsoft Teams users, seamlessly records voice interactions to meet regulatory compliance requirements. This comprehensive solution provides organizations with the assurance of both compliance and the highest standards of communication quality. For more information, see here.

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Customer Experience (CX): Live CX is a portfolio of solutions based on our field-proven technology used by hundreds of contact centers around the globe. It enables you to easily connect to roaming customers and agents on any voice channel with voice automation, all while controlling your budget and maintaining a high level of voice quality and service availability. For more information, see here.

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Hybrid Entities: All managed tiers including Service Providers, Channels and Customers can remotely manage On-premises devices from the Live Platform. These devices include Legacy devices or IP-PBX or local PSTN breakout devices. For example, SBC, Media Packs or SBA devices.

For Video tutorials for each service type, see Video Tutorials.